Custom Programs Coordinator, Faculty of Kinesiology at the University of Calgary

Position Overview

The Outdoor Centre in the Faculty of Kinesiology is currently seeking a Full-time Regular Custom Programs Coordinator.

The University of Calgary's Active Living department is one of the largest and most diverse recreation departments based on a North American campus. Active Living has a team of 40 full time and up to 600 part time staff. On an annual basis our staff handle 47,000 registrations in over 75 recreational and sporting activities, and provide facility access to over a million users to our facilities: North America's largest Outdoor Centre with climbing and bouldering walls, a gymnastics center, an Olympic sized pool, a fitness center with 200 m track, Canada's largest university racquet center, five gymnasiums and access to the Olympic Oval. They also process 16,000 outdoor equipment rental orders.
Active Living provides all these services while charging one of the lowest recreation fees in North America. Our mission is 'To enrich lives by providing quality programming and educational experiences which promote and encourage livelong active living for all.'

This position reports to the Coordinator, Paddling and Wilderness and will establish the Outdoor Center as a leader in water safety and work with all Outdoor Center program coordinators to help develop and run group/custom programs, with a focus on school groups paddling at Bowness Park and XC skiing at the golf courses in town.

Position Description

Summary of Key Responsibilities (job functions include but are not limited to):

  • Actively teach/guide and be committed to professional development
  • Securing, maintaining, staffing, running and promotion of custom and corporate programing
  • Actively search out new bookings, and create relationships with clients
  • Actively promote the safety of the Bow River through working with existing user groups, the public and governing bodies
  • Work with the paddle programmers to maintain and grow existing custom and group rafting clients
  • Takes a lead role in maintaining a consistently high level of customer service
  • As part of a team, takes responsibility for coordinating the successful operation of custom event programing. This involves setting work priorities, allocating staff resources, and monitoring staff performance
  • Ensures that staff training is supplied in a consistent, timely and adequate manner
  • Performs technical inspection work on outdoor equipment relevant to position

Qualifications / Requirements:

  • Post-secondary degree in outdoor education, tourism, experiential learning or other relevant field
  • Experience leading paddle programs in local areas preferred
  • Networking/communication skills
  • Sales/promotional skills
  • Wilderness First Aid (40-hour min)
  • OCC Leadership preferred
  • Class 4 Drivers License or the ability to acquire license
  • Clean driver abstract
  • Rafting, kayaking, canoeing and xc skiing experience and certification
  • Any outdoor experience and relevant certifications are an asset
  • Good working knowledge of MS Office applications, particularly EXCEL and WORD. Familiarity with University core business systems, including CSIS is an asset.

Application Deadline: June 21, 2018

We would like to thank all applicants in advance for submitting their resumes. Please note, only those candidates chosen to continue on through the selection process will be contacted.

Additional Information

This position is part of the AUPE bargaining unit, and falls under the Specialist/Advisor Job Family, Phase I.

To find out more about management and staff opportunities at the University of Calgary and all we have to offer, view our Management and Staff Careers website. For more information about the Faculty of Kinesiology visit Careers in the Faculty of Kinesiology.

About the University of Calgary

The University of Calgary is Canada’s leading next-generation university – a living, growing and youthful institution that embraces change and opportunity with a can-do attitude. Located in the nation’s most enterprising city, the university is making tremendous progress on its Eyes High journey to be recognized as one of Canada’s top five research universities, grounded in innovative learning and teaching and fully integrated with the community it both serves and leads. The University of Calgary inspires and supports discovery, creativity and innovation across all disciplines. For more information, visit

The University of Calgary recognizes that a diverse staff/faculty benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers that have been historically encountered by some people in our society. We strive to recruit individuals who will further enhance our diversity and will support their professional success while they are here. We encourage all qualified applicants to apply, however preference will be given to Canadian citizens and permanent residents of Canada.